Support

Choose your pricing plan
Basic
Business
Enterprise
Client support and community
24/7 access to client services, documentation, white papers and support.
24/7 access to client services, documentation, white papers and support.
24/7 access to client services, documentation, white papers and support.
System state and notifications
Access to Health Check Monitoring page
Access to Health Check Monitoring page
Access to Health Check Monitoring page
Technical support
9/5
24/7
24/7
Support channels
Email
Email / chat / phone
Email / chat / phone
Problem severity and response time
> 1 day
General recommendations: under 24 hours

System failure: under 12 hours

Production environment failure: under 6 hours

Production environment stopping: under 3 hours
General recommendations: under 24 hours

System failure: under 12 hours

Production environment failure: under 6 hours

Production environment stopping: under 3 hours

Critical error that stops your business: under 15 minutes.
Architectural support
Not provided
Recommendations based on analysis of your cases
Personal consultations based on your product analysis, applications and architecture
Environment support
Not provided
Review, recommendations and reports
Review, recommendations and reports
Proactive tips
Not provided
Not provided
Technical manager is allocated
Help at start
Not provided
System setup manual
System setup manual and best practices
Education
Not provided
Not provided
1 course per month
Price/month
Free
$2,000
$30,000

Prices are given per company, excluding VAT, repatriation tax and travel expenses.

Required packages for “Private Cloud” and “On-premises” hosting types start from “Business”.

Do you want to buy Corezoid and have questions about support? Contact us directly!
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